Terms of Payment

All invoices are net, unless otherwise stated on registered and approved accounts. Approved account holders must settle invoices within 30 to 45 days from the invoice date, in accordance with agreed payment terms. Invoices are issued monthly to all account holders registered in our system.

For customers who hold an account but do not have a credit facility, full payment is required before dispatch of any orders.

Value Added Tax

Where applicable, VAT will be added at the prevailing rate of 20%. Some products listed on our website may qualify for zero-rated VAT, subject to specific conditions being met by the customer. If you believe this applies to you, please contact our customer service team.

Prices

All prices for goods shall be as quoted or listed by the Company and accepted by the Customer. If the Customer fails to make payment within the agreed terms, and the goods have not been resold, the Company reserves the right to request the immediate return of the goods.

If the Customer does not comply, the Company may enter the Customer’s premises to repossess the goods. This right remains valid even after the termination of the Contract and does not affect any other legal remedies available to the Company.

Customers must not pledge or use goods owned by the Company as security for any debts. If such action occurs, all outstanding payments become immediately due, without prejudice to the Company’s rights.

Defects

Customers must notify the Company within five (5) working days of receiving goods if any items are defective, damaged, or missing. If the product is deemed faulty or not of the expected premium quality, the Company will take necessary action to replace the item(s) or issue a full refund.

Descriptions

All products are described with care and attention. However, absolute accuracy cannot be guaranteed. Product images are for illustrative purposes and may vary due to screen settings or devices. Descriptions and container designs may vary slightly for bulk or custom orders.

Minimum Order

Minimum order values are agreed upon with each organisation based on individual branch requirements. Orders below this minimum may incur a £12.00 small order delivery surcharge.

Customer

Refers to the person or organisation purchasing or agreeing to purchase goods from Kiesta Care.

Goods

Refers to the items supplied by Kiesta Care in accordance with these terms and conditions.

The Company

Trading name: Kiesta Care, Legal name: Kiesta Fabrics & Interiors Limited.

Conditions

Refers to these standard terms and conditions of sale, along with any written variations agreed by the Company.

Contract

Refers to the legally binding agreement for the sale and purchase of goods between the Company and the Customer, governed by these Conditions.

Sale Basis

The Company will sell and the Customer will purchase the goods at the quoted price accepted by the Customer, or as per the Customer’s written order accepted by the Company. These Conditions govern the Contract and override any other terms proposed by the Customer, unless otherwise agreed in writing.

Delivery

Delivery is deemed to have occurred when the Company delivers or attempts to deliver goods to the address specified by the Customer, or when the Customer collects the goods on a date notified by the Company.

Risk & Property

Risk of damage to or loss of goods passes to the Customer upon delivery.

However, ownership remains with the Company until full payment has been received in cleared funds for the goods and any other outstanding balances owed by the Customer.

Until ownership transfers, the Customer shall:
- Act as the Company’s fiduciary and bailee
- Store and insure the goods appropriately
- Clearly label the goods as the Company’s property

Force Majeure

The Company is not liable for any delay or failure to perform its obligations due to events beyond its reasonable control, including but not limited to natural disasters, transport disruptions, strikes, or supply shortages.

Payment Terms

The Company may issue invoices on or after the date of delivery (or attempted delivery), or the date scheduled for collection.

Unless otherwise agreed in writing, payment is due within 30 to 45 days of the invoice date. Any discounts offered will be withdrawn if payment is late. Payment is only considered complete when funds are cleared.

The Company reserves the right to suspend or cancel any order if the Customer’s credit arrangements are deemed unsatisfactory.

Governing Law

This Contract and these Conditions shall be governed by and construed in accordance with English Law. Any unresolved disputes shall be referred to arbitration under the Arbitration Act 1950 and any applicable amendments or replacements thereof.