We offer refund and/or exchange within the first 30 days of the purchase date, if 30 days have passed, we cannot offer a refund and/or exchange.

Eligibility for Refunds and Exchanges

Purchased item must be unused and in the same condition that has been received. The items must be in the original packaging. To complete a return request, we require a receipt or proof of purchase number. Only regular priced items may be refunded, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to arrange the exchange with our customer support team.

Exempt Goods

The following are exempt from refunds:

Bespoke Curtains produced for sizes provided by the customer. Some health and personal care items due to hygiene reasons, such as towels, bedlinens, mattress protectors.

Partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 3-5 business days. If you hold a credit account account with us the returned payment will show on your monthly statement.

Late or missing refunds

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund yet, please contact our customer support team.

Shipping

The items being returned or exchanged needs to be sent to the following address ;

Kiesta
Unit A, Brooklands Approach
Brooklands House
Romford, Essex
RM1 1DX
United Kingdom

You will be responsible for paying for your own shipping costs for returning your item unless it is defected.
Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We cannot guarantee that we will receive your returned item, if item gets lost in the transit we cannot be held responsible for the lost items.