We offer refunds and/or exchanges within 30 days of the purchase date. Unfortunately, if more than 30 days have passed since your purchase, we are unable to offer a refund or exchange.

If an item is reported as defective, the refund will only be applicable if the report is submitted to our support team at [email protected] within 5 working days of delivery.

Eligibility for Refunds and Exchanges

To be eligible for a return:
- The item must be unused, in its original condition, and in the original packaging.
- A receipt or proof of purchase (such as an order reference number) is required.

Please note:
- Only regular-priced items are eligible for a refund.
- Customized size orders, sale, and clearance items are non-refundable.

Exchanges (if applicable)

We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact our customer support team to arrange the exchange.

Non-Refundable Items

The following items are non-refundable:

- Bespoke or made-to-measure products
- Health and personal care items, including towels, bed linens, and mattress protectors, due to hygiene reasons

Partial refunds are granted (if applicable)

Partial refunds may be granted in the following cases:

- Items returned not in original condition, or missing parts for reasons not due to our error
- Items returned more than 30 days after delivery

Once we receive and inspect your return, you will be notified by email regarding the approval or rejection of your refund.

If approved, a refund will be processed, and a credit will be applied to your original method of payment within 3–5 business days.

If you hold a credit account with us, the refund will be reflected in your monthly statement.

Late or missing refunds

If you haven’t received your refund yet:
1. Recheck your bank account.
2. Request an updated statement from your organisation's finance team or email [email protected].
3. Contact your card provider—it may take several business days for the refund to appear.
4. If you’ve completed the above steps and still haven’t received your refund, please contact our customer support team.

Returns Shipping Address

Please send all returns to:

Kiesta Fabrics & Interiors Ltd
Unit 1 Bowden Terminal, Luckyn Ln
Basildon
SS14 3AX
United Kingdom

Shipping Costs

- Customers are responsible for paying return shipping costs, unless the item is defective.

- Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the refund total.

- Delivery times for exchanged items may vary depending on your location.

We strongly recommend using a trackable shipping service or purchasing shipping insurance.

We cannot guarantee receipt of your returned item and are not responsible for items lost in transit.